Return & Refund Policy
We offer a 30-day return policy on all unopened and unused products. If you’re not completely satisfied with your purchase, contact our customer service team within 30 days of delivery — we’ll guide you through the process and make it right. Due to hygiene regulations, opened or used contact lenses cannot be returned or exchanged.
30-Day Return Policy
We offer a 30-day return policy for all unopened and unused products. If you’re not completely satisfied with your purchase, you can return it within 30 days of the delivery date.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- The product must be in its original packaging and unopened
- All seals and security tags must be intact
- The product must be unused and in the same condition as received
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used contact lenses
- Products with damaged or broken seals
- Items missing original packaging or accessories
- Clearance items or final sale products
How to Initiate a Return
Contact Customer Service
Reach out to our customer service team and provide your order number and details of the item(s) you wish to return or exchange.
Follow Our Instructions
Our team will guide you through the specific steps and provide any necessary forms or shipping instructions.
Send Your Return
Package the item securely, include proof of purchase, and send it back using the instructions provided.
Refund Process
Refund Timeline
Once we receive your returned items and verify their condition, your refund is processed within 5–7 business days.
Refund Method
Refunds are credited back to your original payment method. If your payment method is no longer valid, we issue store credit.
Bank Notification
After we process your refund, your bank may take 3–5 business days to post the credit to your account.
Refund Calculation
- Refund amount is calculated based on the actual product quantity delivered
- Discount amounts are not included in refund calculation
- Refund is calculated based on the ratio of payment amount to total product value
Our customer service team will provide a clear breakdown of the refund calculation for your review.
Damaged, Defective & Out-of-Stock Items
Return Shipping Costs
- Free return shipping for defective or damaged items
- Free return shipping for exchanges
- Customer is responsible for return shipping costs for returns due to personal preference
How long do I have to return colored contacts?
You have 30 days from the delivery date to return unopened and unused products. Opened or used contact lenses cannot be returned or exchanged due to hygiene regulations.
How long does a refund take?
Once we receive your returned items and verify their condition, your refund is processed within 5–7 business days. Your bank may then take an additional 3–5 business days to post the credit.
Can I exchange my colored contacts for a different color?
Yes. Exchanges are available for unopened and unused products within the 30-day return window. You can exchange for a different color, power, or style — select “Exchange” as your return reason when you contact us.
What if my colored contacts arrive damaged?
Contact us immediately and we will arrange a replacement or full refund at no additional cost. Please report damaged or defective items within 48 hours of delivery and include photos if possible.
Do I have to pay for return shipping?
Return shipping is free for defective or damaged items and for exchanges. For returns due to personal preference, the customer is responsible for return shipping costs.
Why can’t I return opened contact lenses?
Opened or used contact lenses cannot be returned or exchanged due to hygiene regulations. The lenses touch your eye directly, so for safety reasons all opened products are final sale.
Can I return unopened colored contacts?
Yes. Unopened and unused contact lenses in their original packaging with intact seals can be returned within 30 days of delivery. Proof of purchase (order number or receipt) is required.
Can I get a refund on colored contacts?
Yes, if the product is unopened and unused and you request the return within 30 days of delivery. Refunds are issued to your original payment method within 5–7 business days of verification.
What if my order contains out-of-stock items?
You will receive a shortage notification with your shipment. Contact our customer service team to arrange an exchange or a refund for the out-of-stock items.
How is my refund amount calculated?
Your refund is based on the actual product quantity delivered, excludes discounts, and is calculated by the ratio of payment amount to total product value. Our team provides a clear breakdown for your review.