Contact Us
Questions about your order, tracking, switching items, or prescriptions? Our customer service team is here to help — email us any time and we typically reply within one business day, Monday–Friday, 9:00 AM – 6:00 PM (GMT+8).
Get in Touch
Support Hours
Mon–Fri, 9:00 AM – 6:00 PM (GMT+8)
Urgent Issues? Contact Us on WhatsApp
For urgent matters only — for example a delivery problem on the day, a time-sensitive order change, or an urgent support request — you can reach us directly on WhatsApp. Our standard email support remains the fastest way for everyday questions.
Scan to chat on WhatsApp
Open WhatsApp on your phone and scan the QR code — or tap the button below to start a chat. Please include your order number and a short description so we can help faster.
WhatsApp is for urgent issues only. For general questions, please use email or the contact form above — we reply within one business day.
Before You Contact Us
Track Your Order
If you have a question about delivery or your tracking number, please allow 2–5 days after ordering (general processing time). Visit Track My Order or 724track.com and enter your tracking number or email to check status.
Switching Items
If you have a question about switching items, please provide us with your order number or message us — we’ll help you swap colors, powers, or styles where possible.
Prescription Help
Need help with your prescription? See our Prescription Verification and Conversion Table pages first — most answers are there.
Send Us a Message
Fill out the form below and our team will get back to you within one business day.
How quickly will I get a reply?
Our support team typically replies within one business day, Monday–Friday, 9:00 AM – 6:00 PM (GMT+8). For faster help, include your order number in your message.
Where is my tracking number?
Tracking is included on every order. Please allow 2–5 days after ordering (general processing time), then check your status on our Track My Order page or at 724track.com with your tracking number or email.
Can I switch items in my order?
Yes, in most cases. Please message us with your order number and the item(s) you would like to switch — for example a different color, power, or style — and we’ll confirm what’s possible before shipping.
How do I contact Colored Contacts by email?
Email us any time at [email protected]. Include your order number and a short description of the issue so we can help you faster.
Where is Colored Contacts located?
Colored Contacts is a brand of ALWAYHEALTH TECHNOLOGY LIMITED, registered at RM D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, Hong Kong.
Can you help me choose a color?
Absolutely. Browse our full collection or color guides like Blue, Brown, and Green. If you’re still unsure, message us with your eye color and style preference.
Do colored contacts need a prescription?
Yes. U.S. regulations require a valid prescription for all contact lenses, including zero-power cosmetic lenses. Add your prescription at checkout or choose 0.00 for decorative wear, and we will verify it before shipping.
How do I track my order without a tracking number?
If you don’t have your tracking number handy, email us at [email protected] with your order number and email address, and our team will look it up for you.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.